Enabling health services to increase value, with evidence-based patient insight at system, place and neighbourhood level.
Integrated care aims to prevent disjointed care by removing the traditional divisions between hospitals, family doctors, physical and mental health, NHS and council services.
In order to do this, health and social care decision makers need evidence-based population and patient insight at system, place and neighbourhood level to “show how it uses public involvement and insight to inform decision-making”.
The recently-published Statutory Guidance Working in Partnership with People and Communities** emphasises the need for local communities to be involved in identifying what matters to the population and for the patient voice to be an integral part of decision making.
Design and plan healthcare For 2023 to 2033 - Embrace The New Paradigm.
The local population with patient feedback and recommendations on integrated care services.
Health inequalities, variations in quality of care, issues which matter most to patients at a Place, Neighbourhood and System level. What is working and what isn’t on a pathway.
The success of your interventions in real time and ensure you are measuring the right things. The burden of treatment as well as the health service cost.
To others that you are meeting the needs of the population and optimising value.
Whether you are looking at a particular pathway, condition or at a broader more flexible model, iWantGreatCare supports the work of Integrated Care Systems in the following areas:
Creating an approach to the measurement of what systems need to know in order to identify WHAT to change and HOW to change it. Identifying what to ask and how to ask it in order to create a robust data set to support decision making and evidence the impact of change.
Using the iWGC platform to listen to the local population through a range of digital and offline methodologies, enabling people to respond in the way that suits them.
A powerful suite of reporting that analyses not only the quantitative data (scores) but provides a thematic analysis of what people are saying in real time and identifying any variation or inequalities in experience or outcomes based on socio-demographic or health factors.
Using iWGC’s public platform to share information with the local community - what do other people like me say about my local service? helping the local population find great care and engage them with quality improvement initiatives and PPI activities.
* Integrating Care: Next steps to building strong and effective integrated care systems across England, NHS England and NHS Improvement 2020, Section 2.38.** Working in Partnership with People and Communities, Statutory Guidance, Version 1, 4 July 2022
Measuring key experiences and outcomes to evidence value in healthcare.
“Knowledge is key to the successful delivery of value-based healthcare in integrated systems… not only knowledge from research, the evidence and knowledge from statistical analysis but knowledge from the citizens’ own words, in order to make the right decisions.”
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