Case Studies and Testimonials

"This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well."

"The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this."

"We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA."

"iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable."

"The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC"

"We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK."