Case Studies and Testimonials

Stories from the people who love our products

Creating a compassionate community within four walls – innovation in prison health

Northamptonshire Healthcare NHS Foundation Trust (NHFT) provides mental health and community services to the population of Northamptonshire and is a long-term partner of iWantGreatCare (iWGC).

Other cases

Our partnership with NHS National Cancer Vanguard spearheaded by The Royal Marsden

iWGC partnered with The Royal Marsden over three years to evaluate end-to-end user satisfaction with the patient journey for those receiving a cancer diagnosis.

NHS Coming soon

How iWantGreatCare’s insights report helped turn high volumes of data into high impact strategy

Over six months iWGC developed the tool needed to make its partner’s data meaningful. The data supplied to iWGC to perform the analysis included FFT, HR and facility occupancy data. 

NHS Coming soon

How Northamptonshire NHS Foundation Trust improved CQC rating to outstanding

Following a 2015 Care Quality Commission (CQC) inspection that found NHFT to be requiring improvement, senior managers launched a trust wide project to transform the culture and service delivery.

NHS Coming soon

iWantGreatCare’s four-year partnership with global provider of haemodialysis clinics

iWGC partnered with a global provider of haemodialysis collecting, moderating and analysing over 151,000 patient insights from over 200 clinics in 19 countries over the course of the four-year project.

Private Coming soon

Testimonials

This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well.

Angela Hillery

Chief Executive, Northamptonshire Healthcare NHS Foundation Trust

The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this.

Lisa Kealey

Head of Patient Experience, Royal Orthopaedic Hospital NHS Trust

We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK.

Dr J Gutierrez

Quality Safety & Patient Experience, Cleveland Clinic London

We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA.

Liz Mouland

Chief Nurse and Director of Clinical Standards, First Community Health & Care

iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable.

Hugh Jones

Director of Clinical Standards, Northamptonshire Healthcare NHS

The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC

Sue Fenwick Elliott

Head of Patient Experience,
London North West

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