Hospices

Supporting the hospice community for over 10 years, through patient feedback and reporting.

Hospices

Supporting you
to deliver
outstanding care

iWantGreatCare has been serving the hospice sector for over 10 years. Our very first hospice client implemented patient feedback to understand the needs of families and carers affected by the terminal illness of a loved one.

iWantGreatCare continues to provide this support to over 100 UK hospices and provides a cost-effective and ongoing way in which to identify key issues within your hospice, providing insight and direction to save costs and improve care.

The early alert function means you have real time insight across all areas of your hospice and can address any issues before they arise so your staff can carry on delivering the tremendous care and support to those that need it most.

As your staff are such an important part of what a hospice stands for it’s equally important to ensure they are getting the recognition and support they deserve. Through the insight and feedback the iWantGreatCare service provides, staff can not only view feedback in real time making them feel valued and appreciated even in the most challenging of circumstances.

Here are some of the great features
Patient Experience Management from iWantGreatCare
offers.

  • Enables continuous improvement by empowering hospices to understand and act on feedback in real-time 
  • Boosts workforce morale and retain staff by highlighting and rewarding outstanding performance
  • CQC-recommended to maintain and improve high ratings. Built around CQC domains
  • FFT compliant,  keeping up to date with all the requirements  from NHS England
  • Proven to affect a change in CQC ratings
  • Links your hospice with your community by offering a variety of feedback channels
  • Supports your fundraising activities providing you with an emotive patient and family voice to deliver powerful fundraising messages

Don't just take our word for it.

"iWGC as a 3rd party provider has enabled us to get 'truthful' feedback from our patients and their families, which was not enabled through conducting this type of survey ourselves."
Gill Horne
Director of Patient Care,
Rowcroft Hospice, South West Hospice Group
"Patient feedback matters, not only does it make a huge difference to staff morale,
it helps shape, improve and strategically focus our hospice at board level."

St Lukes Hospice
HQP Partner, Plymouth
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