NHS

For over a decade, iWantGreatCare has worked with NHS Trusts, CCGs, New Models of Care, Cancer Alliances and NHS England to improve healthcare by harnessing the power of the patient voice.

NHS

Working in partnership with you

Our work includes real-time monitoring and understanding of patient experience, understanding patient pathways, co-design of patient-centred solutions, insights and analysis, measurement of patient reported outcomes and the Friends and Family Test.

For NHS Trusts, the iWGC solution has been proven to:

  • Provide high volumes of feedback across every acute and community healthcare setting.
  • Give rich insights into every aspect of the patient and staff experience.
  • Deliver tangible, actionable, patient-centred insights for quality improvement.
  • Improve staff wellbeing and morale.
  • Reduce formal complaints.
  • Improve CQC ratings.
  • Support clinicians’ revalidation and appraisal.

Why NHS Trusts use iWantGreatCare for Patient Experience Management

  • A single view of ALL services in one place - Trust, Community, Primary Care, Integrated Care Partners.
  • Complete coverage  - no zero returns. Emphasis on digital data collection where possible.
  • A patient-first culture that celebrates success and raises staff morale.
  • Supports staff recruitment & retention: an ‘outstanding’ place to work.
  • Real-time alerts that provide a ‘smoke detector’ for patient safety.
  • Easily scalable to new services and across integrated systems e.g. PCNs, ICS.
  • Makes it easy to understand WHAT to improve and HOW to improve it.
  • Frees up key personnel to make improvements.
  • Measures feedback against the CQC Key Lines of Enquiry.
  • Meets all regulatory requirements of the Friends and Family Test.

Don't just take our word for it

"The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this."
Lisa Kealey
Head of Patient Experience,
Royal Orthopaedic Hospital
"We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA."
Liz Mouland
Chief Nurse and Director of Clinical Standards,
First Community Health & Care
"iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable."
Hugh Jones
iWGC Manager and Director of Clinical Standards,
Northamptonshire Healthcare NHSF
Success Stories

Case Studies

iWantGreatCare’s four-year partnership with global provider of haemodialysis clinics
Read More
How iWantGreatCare’s insights report helped turn high volumes of data into high impact strategy
Read More
Northamptonshire Integrated Sexual Health’s journey into the power of real-time patient feedback
Read More
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