Reputation management

Reputation management in private healthcare

When you need to stand out from the competition, a reputation for responsiveness and openness becomes invaluable – and here’s where it starts.

Private healthcare providers are already benefitting from using iWGC:

High volumes
of real patient
reviews

Continuous monitoring providing insight into key areas

Identification of opportunities to improve their brand

Attract
more
patients

Reduced risk of
patient safety
breaches

Consistently
high CQC
ratings

Giving patients the power to make informed decisions

Just like the consumer world, we rely on the reviews of people like us to help us make informed decisions.  When it comes to finding the right healthcare, there is only one trusted, independent, reliable source: iwantgreatcare.org.

Open,
honest
feedback

Patients can
make informed
choices

Service providers
can respond to
patients’ needs

Areas for
improvement can
be identified

Service offering
and brand is
enhanced

Optimal patient outcomes / Business growth

Open, honest feedback from one of the UK’s leading healthcare sites with over 2 million visitors a day
Patients can make informed choices about when and where they are treated, and by whom
Service providers can respond to patients’ needs, adapting their medical and nursing care to achieve the best outcomes for patients
Areas for improvement can be identified based on real patient feedback, ensuring your service tracks patient needs, now and into the future
Service and brand offering is enhanced, with a solid reputation built on independent reviews
Optimal patient outcomes follow from personalised, collaborative, timely and top quality healthcare
Business growth follows from a first-rate reputation built on patient trust

With iWGC you can harness the power of the patient voice to make your service stand out as an acknowledged centre for excellence.
Want to learn more about how the patient voice can inspire meaningful change?

Don't just take our word for it:

This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well.

The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this.

We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK.

We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA.

iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable.

The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC

Solutions

Solutions for the NHS

NHS Solutions overview

Patient experience management

Insight reporting

Population Health

Solutions for private providers

Solutions overview

Patient experience management

Insight reporting