iWantGreatCare’s four-year partnership with global provider of haemodialysis clinics
iWGC partnered with a global provider of haemodialysis collecting, moderating and …
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When patients feel heard, they also feel positive about your service offering. By capturing real feedback, interpreting the data and analysing trends, you gain true understanding of how to improve and grow your service.
Harnessing the power of the patient voice offers you:
Northamptonshire Healthcare NHS Foundation Trust (NHFT) provides mental health and community services to the population of Northamptonshire and is a long-term partner of iWantGreatCare (iWGC).
iWGC partnered with The Royal Marsden over three years to evaluate end-to-end user satisfaction with the patient journey for those receiving a cancer diagnosis.
Over six months iWGC developed the tool needed to make its partner’s data meaningful. The data supplied to iWGC to perform the analysis included FFT, HR and facility occupancy data.
Following a 2015 Care Quality Commission (CQC) inspection that found NHFT to be requiring improvement, senior managers launched a trust wide project to transform the culture and service delivery.
iWGC partnered with a global provider of haemodialysis collecting, moderating and analysing over 151,000 patient insights from over 200 clinics in 19 countries over the course of the four-year project.
Chief Executive, Northamptonshire Healthcare NHS Foundation Trust
Head of Patient Experience, Royal Orthopaedic Hospital NHS Trust
Quality Safety & Patient Experience, Cleveland Clinic London
Chief Nurse and Director of Clinical Standards, First Community Health & Care
Director of Clinical Standards, Northamptonshire Healthcare NHS
Head of Patient Experience,
London North West
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