Patient experience management

Patient experience management in private healthcare

Real-time monitoring of patient experiences enables understanding of patient pathways and the design of patient-centred solutions that not only improve health outcomes but also enhance your brand offering and help to grow your business.

Private healthcare providers are already benefitting from using iWGC:

Private healthcare providers are already benefitting from using iWGC:

High volumes
of real patient
reviews

Continuous monitoring providing insight into key areas

Identification of opportunities to improve their brand

Attract
more
patients

Reduced risk of
patient safety
breaches

Consistently
high CQC
ratings

What patient experience means and why it matters

The patient experience encompasses the entire process of accessing and receiving care for patients and their loved ones. A positive patient experience consists of:

Access

Action

Aftercare

For this process to flow smoothly, it also needs to be underpinned by joined-up technology and communication systems. By working in partnership with iWGC, you can achieve:

A single view of all services in one place
A patient-first culture
Consistently excellent care at every stage of the patient journey
A clear vision of what needs to improve and how to improve it
A reputation for providing gold-standard healthcare that can be used as a model for other units or sites to adopt
Business growth based on your brand values and good name

Excellence from the start

A smooth onboarding process, rapid response rate and exceptional medical care are the foundations for success in private healthcare. When services adapt to patients’ needs they not only achieve optimal medical outcomes, they are also more likely to consider your service if further issues arise in the future.

That’s why the experience of every patient matters. Intelligent data gathering and analysis allows you to identify actionable measures that can be put into practice to improve the patient experience, patient outcomes – and the growth of your business.

Ready to learn more about measuring and improving the patient experience?

Don't just take our word for it:

This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well.

The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this.

We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK.

We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA.

iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable.

The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC

Get started now

Ready to learn more about how iWGC can support your company, site or department in the provision of exemplary care?

Solutions

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