Reputation management

Reputation management for the NHS

Every patient deserves to feel safe, and that they’re in good hands. Learn how harnessing real feedback can reassure patients, with iwantgreatcare.org.

For NHS Trusts, working with iWGC has been proven to deliver:

High volumes of feedback

Tangible, actionable, patient-centred insights

Improved staff wellbeing and morale

Higher ratings, fewer complaints

Improved CQC ratings

Giving patients the power to make informed decisions

Just like the consumer world, we rely on the reviews of people like us to help us make informed decisions.  When it comes to finding the right healthcare, there is only one trusted, independent, reliable source: iwantgreatcare.org.

Open, honest feedback from one of the UK’s leading healthcare sites with over 2 million visitors a day

Patients feel empowered to choose their health and dental care provider, and feel more confident when beginning a care pathway. Major procedures and serious diagnoses can be daunting, so it’s reassuring to know you’re in good hands

Areas for improvement can be identified based on real patient feedback, not only supporting quality improvement but also professional development, appraisal and revalidation

Service providers can be responsive to comments, opening a dialogue and promoting trust and partnership between medical staff and their patients

Patients feel empowered to speak and offer their uniquely valuable insights

The value of reputation

Getting positive feedback from patients is not only good for staff morale and performance tracking, it’s evidence of what works that can be used by other units or sites as a model for change.

With iWGC you can harness the power of the patient voice to make your unit, practice or clinic stand out as a centre for excellence, and inspire similar change across the NHS.

Want to learn more about how the patient voice can inspire meaningful change?

Plug-in software products

Friends & Family Test

The NHS Friends and Family Test (FFT) is a simple way for patients to give you anonymous feedback

Health Data Space

Set a new standard in health data management with an interoperable repository that delivers advanced data security and AI integration

Hospital Information Systems

Experience seamless integration and efficiency in care and administrative processes through a unified platform for hospitals.

Explore more solutions

Patient experience management

Real-time monitoring of patient experiences enables understanding of patient pathways and the design of patient-centred solutions that not only improve health outcomes but also support staff wellbeing and development.

Insight reporting

Combining analysis of large-scale quantitative (numerical scores) and qualitative (comments) data to create a range of reports with recommendations you can put into practice right away.

Population health

Better health for everyone depends on evidence-based population and patient insight at system, site and community level. iWGC can help you identify and measure Key Experience Indicators and inequities across the population you serve.

Don't just take our word for it:

This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well.

The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this.

We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK.

We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA.

iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable.

The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC

Get started now

Ready to learn more about how iWGC can support the NHS in the provision of exemplary care?

Solutions

Solutions for the NHS

NHS Solutions overview

Patient experience management

Insight reporting

Population Health

Solutions for private providers

Solutions overview

Patient experience management

Insight reporting