Population Health

Population health for the NHS

Better health and wellbeing for everyone depends on evidence-based population and patient insight at system, site and community level. iWGC can help you identify and measure Key Experience Indicators and inequities across the population you serve.

For NHS Trusts, working with iWGC has been proven to deliver:

High volumes of feedback

Tangible, actionable, patient-centred insights

Improved staff wellbeing and morale

Higher ratings, fewer complaints

Improved CQC ratings

Integrated care systems for all

When hospitals, family doctors, physical and mental health, NHS and council services can communicate freely and openly, the result is a joined-up and responsive care system that meets patients where they are – opening access, encouraging empowerment and ensuring that no-one slips through the cracks.

To achieve this, health and social care decision makers need evidence-based population and patient insight at system, site and community level to showcase how public involvement and insight informs decision-making.

The recently-published Statutory Guidance Working in Partnership with People and Communities emphasises the need for local communities to be involved in identifying what matters to the population and for the patient voice to be an integral part of decision making

Evidencing value in healthcare

Intelligent analysis of feedback gives direction for the move towards broader and more integrated systems. By identifying and measuring Key Experience Indicators (KEIs) you can:

Be ahead of the game

iWGC can support you to not only respond to changing needs in healthcare, but to be at the forefront of change. Whether it’s a single condition pathway or a system-wide renovation, improving population health relies on five key principles:

Engage

the local population with accessible patient feedback systems

Understand

health inequalities and variations in quality of care

Identify

issues that matter most to patients at a site, system and community level

Measure

the impact of interventions in
real time

Demonstrate

with clear evidence that you are meeting the needs of the population

See how structured data collection, analysis and reporting can improve population health by requesting a demonstration.

Explore more solutions

Patient experience management

Real-time monitoring of patient experiences enables understanding of patient pathways and the design of patient-centred solutions that not only improve health outcomes but also support staff wellbeing and development.

Insight reporting

Combining analysis of large-scale quantitative (numerical scores) and qualitative (comments) data to create a range of reports with recommendations you can put into practice right away.

Reputation management

Just like the consumer world, we rely on the reviews of people like us to help us make informed decisions. When it comes to finding the right healthcare, there is only one trusted, independent, reliable source: iwantgreatcare.org.

Don't just take our word for it:

This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well.

The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this.

We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK.

We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA.

iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable.

The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC

Get started now

See how structured data collection, analysis and reporting can improve population health by requesting a demonstration.

Solutions

Solutions for the NHS

NHS Solutions overview

Patient experience management

Insight reporting

Reputation management

Solutions for private providers

Solutions overview

Patient experience management

Insight reporting

Reputation management

Online reputation

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