Insight reporting

Insight reporting for the NHS

Combining analysis of large-scale quantitative (numerical scores) and qualitative (comments) data to create a range of reports with recommendations you can put into practice right away.

For NHS Trusts, working with iWGC has been proven to deliver:

High volumes of feedback

Tangible, actionable, patient-centred insights

Improved staff wellbeing and morale

Higher ratings, fewer complaints

Improved CQC ratings

Turning data into insight

Expert analysis of large-scale quantitative (numerical scores) and qualitative (comments) data makes it easy to understand the patient voice, and put learnings into practice. To produce clear actions for improvement, insight reporting from iWGC combines:

Expertise

From people with long experience in healthcare, digital and data

Convenience

Use existing data sets or generate bespoke data

Agility

Fast data analysis of even the largest data sets for short turn-around times

Trust

Independent analysis from established experts

Practicality

Healthcare-specific expert-led insights that dovetail with existing protocols

Want to learn more about how data can drive real change?

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Patient experience management

Real-time monitoring of patient experiences enables understanding of patient pathways and the design of patient-centred solutions that not only improve health outcomes but also support staff wellbeing and development.

Reputation management

Just like the consumer world, we rely on the reviews of people like us to help us make informed decisions. When it comes to finding the right healthcare, there is only one trusted, independent, reliable source: iwantgreatcare.org.

Population health

Better health for everyone depends on evidence-based population and patient insight at system, site and community level. iWGC can help you identify and measure Key Experience Indicators and inequities across the population you serve.

Don't just take our word for it:

This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well.

The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this.

We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK.

We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA.

iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable.

The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC

Get started now

Ready to learn more about how iWGC can support the NHS in the provision of exemplary care?

Solutions

Solutions for the NHS

NHS Solutions overview

Patient experience management

Reputation management

Population Health

Solutions for private providers

Solutions overview

Patient experience management