Solutions: solving your problems in the NHS

Supporting excellence across the NHS

For NHS Trusts, working with iWGC has been proven to deliver:

High volumes of feedback

Tangible, actionable, patient-centred insights

Improved staff wellbeing and morale

Higher ratings, fewer complaints

Improved CQC ratings

NHS clients who are already seeing the difference

A shared commitment to quality

In line with the aims of the NHS Long Term Plan as well as national bodies dedicated to continually improving healthcare quality, harnessing the power of patient voices to inform meaningful change is at the heart of all iWGC services and products.

Patients are not just the customers of the NHS. They are the purpose of the NHS. Intelligently leveraging patient feedback enables agencies, service providers and healthcare professionals to provide equitable access to high-quality care for everyone who needs it when they need it that’s tailored to their exact medical and personal needs.

From neonatal to end-of-life, the NHS has been delivering exceptional care to the nation for over 75 years. As demand and expectations evolve, the NHS also needs to evolve – guided by new, patient-centric, technology-enabled, forward-thinking initiatives and solid, real-world evidence.

The simplest way to get insight into your care provision is with the Friends and Family Test (FFT). iWantGreatCare is a fully compliant, market-leading FFT provider.
Solutions NHS

Why NHS Trusts choose iWGC

Robust data collection is just the start. It takes expertise to process raw data into real insights you can use, and an in-depth understanding of data analysis and the healthcare arena to turn insights into opportunity.
patient-experience
Real-time monitoring of patient experiences enables understanding of patient pathways and the design of patient-centred solutions that not only improve health outcomes but also support staff wellbeing and development.
insight-reporting
Combining analysis of large-scale quantitative (numerical scores) and qualitative (comments) data to create a range of reports with recommendations you can put into practice right away.
reputation
Just like the consumer world, we rely on the reviews of people like us to help us make informed decisions. When it comes to finding the right healthcare, there is only one trusted, independent, reliable source: iwantgreatcare.org.
population-health
Better health for everyone depends on evidence-based population and patient insight at system, site and community level. iWGC can help you identify and measure Key Experience Indicators and inequities across the population you serve.

Don't just take our word for it:

This year, more than ever before, we listened to the voices of our patients and carers. We have advanced our use of our online iWantGreatCare feedback tool and have over 119,000 reviews of our services which we then used to make improvements to our care and learn from where we have done well.

Angela Hillery

Chief Executive, Northamptonshire Healthcare NHS Foundation Trust

The Trust has recently become the first single speciality Orthopaedic Trust to gain a rating of ‘Good’ from the Care Quality Commission and are in no doubt that the improvements in collection of Patient Experience data contributed to this.

Lisa Kealey

Head of Patient Experience, Royal Orthopaedic Hospital NHS Trust

We chose IWantGreatCare as our strategic patient experience partner for a number of reasons. They are a well-established presence in UK private and NHS health care, demonstrate technical expertise and innovation, and most importantly, they share Cleveland Clinics Values of Quality, Safety and Empathy. They will clearly help us keep Patients First in the UK.

Dr J Gutierrez

Quality Safety & Patient Experience, Cleveland Clinic London

We have created a strong team ethos with openness, honesty and continuous improvements now part of our DNA.

Liz Mouland

Chief Nurse and Director of Clinical Standards, First Community Health & Care

iWantGreatCare has been an integral part of our culture change, making us more patient centric and publicly accountable.

Hugh Jones

Director of Clinical Standards, Northamptonshire Healthcare NHS

The Trust is now able to quickly and easily interrogate the wealth of patient feedback which we collect every year via iWGC

Sue Fenwick Elliott

Head of Patient Experience,
London North West

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Get started now

Ready to learn more about how iWGC can support the NHS in the provision of exemplary care?