Using real-time patient experience to transform your hospital
When organisations embed the iWantGreatCare solution in what they do, the results can be remarkable.
In this seven-minute video, clinicians and senior management explain just how easy it is to implement the solution, yet what a profound impact it has had - delivering benefits "from ward to board" and to individual doctors across the organisation.
Featuring interviews with front-line staff and managers, the video reveals how iWantGreatCare makes collecting qualitative and quantitative, continuous feedback simple across a busy NHS hospital, and how giving real-time patient experience feedback to staff can be transformational, helping them give "great care" to every patient.
To learn more about the Friends and Family Test and how iWantGreatCare can provide your Trust with a free solution in time for the April 2013 deadline, please see iwgc.org/fft.