iWGC launches services with Isle of Wight NHS Trust

In July, iWGC started to collect real-time and continuous feedback about patients’ and carers’ experiences of services provided by Isle of Wight NHS Trust.

Isle of Wight NHS Trust is an integrated service provider of acute hospital, mental health, learning disability, ambulance and community services delivered by a workforce of almost 2,600. Serving an isolated offshore population of 140,000, the Trust faces some unique challenges but its history as a provider is one of success.

When patients attend clinics, appointments, St. Mary’s Hospital or are treated in the community by ambulance, mental health and learning disability, nursing or allied health professional staff, they will be asked to complete an online survey or paper-based feedback form to rate their experience. This feedback will be reported in real time so issues can be acted on immediately.

  All services at St. Mary’s Hospital including medical and surgical wards, antenatal, labour and postnatal services are taking part in iWantGreatCare. With a wide range of services delivered from over 20 locations across the Island this new feedback mechanism is available to everyone who uses services provided by the Trust.

The iWantGreatCare methodology makes it easy for NHS organisations to act on the feedback they receive from patients and their families to improve care and services. Wards and services will receive a weekly report so that good care can be congratulated and areas of improvement can be identified and acted upon.
Alan Sheward, Executive Director of Nursing and the Isle of Wight NHS Trust Lead for quality said:

“iWantGreatCare is a unique way of collecting information about what patients really think about the treatment and care they are receiving. It gives staff the opportunity to listen to what patients are telling them and see how they can continue to improve. 
iWantGreatCare builds on the Friends and Family feedback scheme which has been running for some time but does not give immediate feedback to patients, carers or staff.”

Attending the launch event, Dr Neil Bacon, Founder and CEO of iWGC said:  “I’m delighted that everyone living in the Isle of Wight is now able to join the millions of patients across the UK in having a simple, transparent and real-time way to give feedback on their healthcare services 24 hours a day; to be able to highlight and say thank you for excellent care, as well as to suggest ways the service can improve for the next patient.”

Dr Mark Pugh, Medical Director at Isle of Wight NHS Trust, commented:

“All clinicians want to know what their patients think about them and the services they run, so we can improve and continue to build trust and confidence. We all recognise the importance of patient and carer feedback and that’s why we are using this new feedback mechanism to help us ensure we are delivering the highest quality services now and can evolve them through feedback for the future.”

To leave feedback for Isle of Wight NHS Trust, visit iWGC's website.



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